Returns & Refunds

You may request a return within 7 days of delivery for most items. Because fragrances are personal-care products, we can only accept returns of items that are in their original, unopened condition.

• Wrong item received, or an item missing from your order.
• Items damaged or leaking in transit — contact us with photos within 48 hours of delivery.
• Unopened, unused products in original packaging within the return window.
• Defective full-size bottles (spray mechanism failure, separation, discoloration).

• Opened or used sample vials and discovery packs (hygiene reasons).
• Items outside the 7-day window.
• Gift-with-purchase items and free samples.

• Once your return is approved, refunds are issued within 5–7 business days of the item reaching us.
• Cash on Delivery orders are refunded via mobile wallet or bank transfer — our support team will arrange it with you.
• Original delivery charges are refunded when the return is our fault (wrong/damaged item).

Contact us at hello@sunnahgarden.com.bd or through our Contact page with your order number (SG-XXXXX), the item, and — for damaged goods — a photo. We will arrange pickup in Dhaka or, outside Dhaka, the nearest courier drop-off.